Conflict in the workplace is normal . . . but it is COSTLY! Here is some of the research: “. . .the typical manager may spend 25% of his time dealing with conflicts” (Bass & Bass, 2009, p. 319).
For managers, conflict takes up even more time, with one survey showing it takes about 42 percent of the average manager’s day (Watson & Hoffman, 1996) and with Fortune 500 executives devoting 20 percent of their time explicitly to litigation.
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