Conflict Utilization

Conflict in the workplace is normal . . . but it is COSTLY! Here is some of the research: “. . .the typical manager may spend 25% of his time dealing with conflicts” (Bass & Bass, 2009, p. 319).

“A 2008 study showed that U.S. employees spent an average of 2.7 hours per week dealing with overt conflicts, which equals about $359 billion dollars’ worth of average hourly wages. This amount equals approximately 385 million days of work” (Hayes, 2008).

For managers, conflict takes up even more time, with one survey showing it takes about 42 percent of the average manager’s day (Watson & Hoffman, 1996) and with Fortune 500 executives devoting 20 percent of their time explicitly to litigation.

Our consultant team at TurningWest is experienced and well-trained in conflict. We understand the nature of conflict and how to utilize the energy of that conflict to build more productive teams, stronger relationships, and to advance organizational goals. We use the Thomas-Kilmann Conflict Mode Instrument and its attendant theory to bring individuals and groups to new self-awareness about their conflict mediation style. We then teach how to adapt to conflict situations to best move the team and relational goals forward. 

We would love to have a conversation with you about your situation. Call us today to talk things over.

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